Todaytix customer service chat Thank you: looking forward to more bookings with you.
Todaytix customer service chat. don't know if a voucher is still valid. Try to still enjoy the show! It's the best I Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,857 customers have already said. You can contact their customer experience team via email at help@todaytix. Ive been trying to chnage the date on my tickets as my child has the chicken pox - have spent literally hours trying to reach Today Tix - by chat, email, phone and Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,465 customers have already said. Call their customer service line. The few times I’ve gotten stonewalled by various Customer Service entities (not TodayTix), my credit card has refunded my purchase price. The latest todaytix. There's no customer service phone number or chat service. For reviewers, we suggest checking out other customers' experiences and when reaching out to TodayTix’s customer service, be clear and concise to get all issues resolved faster. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,537 customers have already said. EDIT: To reply to the reply from TodayTix was so understanding of my emergency and gave me a voucher in the dollar amount I initially spent, to re-book a ticket for the show I wanted to see. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 3,317 customers have already said. In under an hour he was able to cancel the order I had placed and issue me a voucher for the ticket amount, which I then used to buy tickets for a different date. com coupon codes at CouponFollow. Despite being a Silver member—where “Ticket Protection” is advertised as a benefit—TodayTix denied my request for a refund or credit when I was unable to attend a show. Once we connected, Ranica was able to quickly help me with my issue! Her service makes this a 5-star review. We know it can be tricky to trust buying tickets online. They did an investigation in each case and it always came out in my favor. Read reviews. About TodayTix Resolver can help you contact TodayTix to get your issue sorted. Sat around for over half an hour waiting for a human on live chat. Average salaries for Todaytix Customer Service: £40,334. Date of experience: October 15, 2023 Julie Pisano 2 Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,287 customers have already said. Kind customer service and cheap prices Always use TodayTix for my theatre goings - easy and attractive app, has the best prices, and the customer service has always been top notch to boot - special shout out to Marika who recently went above and beyond for us. Excellent customer service Excellent customer service! I couldn't use one of three tickets because of an injury and they gave me a credit for the ticket. You can read the exact terms below: Get the best prices on tickets for Office Hour on TodayTix. TodayTix. The customer service team were amazing The customer service team were extremely efficient and very compassionate. Discover our wide selection of events and book tickets at the best prices on TodayTix today! Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,343 customers have already said. Thank you Alejandra at Today Tix. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,221 customers have already said. Date of experience:25 June 2025 Aylin Keskin GB•1 review 25 Jun 2025 Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 3,874 customers have already said. Send a question and see how quickly and helpfully they respond. She saw a clear alignment in their ethos--and thus an opportunity for collaboration. Date of experience:15 June 2024 CU customer GB•5 Brand loyal to TodayTix I'm local to NYC and regular theatre-goer (3-4 times a month); TodayTix is the only app I use because in the occasional emergencies when I cannot make my show, customer service has always been so great at letting me work out a credit or call with the theatre to book an alternate time in the future. AWFUL customer service - AVOID!!! I contacted customer service several times to ask for a change to my order, to no response. I booked 2 tickets with them, I tried to call, chat, email their customer service a million different times with no luck. Date of experience: 15 October 2023 Julie Pisano 2 Customer service was exceptional and a Customer service was exceptional and a full refund was processed after I made a booking on the incorrect date. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 2,296 customers have already said. Rae from TodayTix customer services contacted me by email and the gift voucher that I used for my ticket was refunded for me to use another time. We’d love to hear from you. Date of experience: December 20, 2023 PC Paul C 6 reviews GB Dec 20, 2023 I got on the live chat with Alejandra, they were absolutely amazing, exceptional customer service, really went above and beyond my expectations. They’re very helpful but if they issued you a voucher you should be able to use it with any future TodayTix purchase TodayTix may from time to time, in our sole discretion, issue customer service credits and/or vouchers, which TodayTix reserves with right to revoke with or without notice. As someone who also works in customer service, I truly recognize and appreciate exceptional customer service. How can I get in contact with you? Discover which options are the fastest to get your customer service issues resolved. About the Role: We’re looking for a thoughtful, empathetic, and solutions-driven Customer Experience (CX) Support Specialist to join our CX team and help shape the way we support our customers—and our bot. TodayTix is trustworthy and fantastic: an easy, smooth experience for booking backed by accessible chat, and a responsive customer service team who clearly know what they are doing. Great customer service experience I’ve been using TodayTix app for a few years since moving to London and found all features - especially Rush Tickets, extremely useful, allowing me to attend shows affordably. I will definitely continue to use TodayTix to get my broadway fix. Date of experience: July 22, 2024 Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 3,272 customers have already said. After raising a lot of issues they finally came back to me with a standard email asking for a booking reference which is a mandatory field required to open the case in the first place!! Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,202 customers have already said. See this and similar jobs on LinkedIn. com) location in New York, United States , revenue, industry and description. todaytix. TodayTix was so understanding of my emergency and gave me a voucher in the dollar amount I initially spent, to re-book a ticket for the show I wanted to see. The option was also provided to exchange the ticket which I would have done but I will be out of town. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 3,632 customers have already said. Excellent customer service Excellent customer service. . Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 3,057 customers have already said. Professional and helpful customer Professional and helpful customer service that assisted me in getting out of a spot. Check reviews, share your experience, and determine if it's legit & reliable or potentially a scam. Get the best prices on theatre tickets today and this week in New York, London and more. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 3,974 customers have already said. Great customer service! After the initial chat to identify my request, I spoke with Lucy via live chat. I have been working on my issue for two hours; no response Technician's Assistant: I'm here to help get your issue resolved. It's Today Tix. I will definitely use TodayTix again soon and thoroughly recommend them. Limit on Shows Per Week: Customers are limited to attending a maximum of two shows per week and one viewing per show under this package. Consumers say: Question, I used Today Tix for the first time and it has been a nightmare! Service is less than helpful. Todaytix salary trends based on salaries posted anonymously by Todaytix employees. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 3,341 customers have already said. Date of experience: November 16, 2023 Reply from TodayTix Nov 20, 2023 Hi There, We are thrilled that you had such a positive experience with Appalling customer service - tried 3 times to get in touch and just got stuck with the chat bot saying someone would get back to me and they never have. That argument didn't work with customer service either. com has a 3. Thank you again Finnian Date of experience:20 December 2024 DS debbie silver I have questions about buying tickets from TodayTix. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,232 customers have already said. Love TodayTix and will continue to use the app. Dedicated Customer Service: TodayTix will provide a dedicated phone line/chat to serve as a 1:1 concierge for customers who purchase the ticket package. transfer the one ticket to your friend, did As above, contact credit card. 61 reviews for TodayTix, 2. TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,547 customers have already said. Founded by two Broadway producers, TodayTix's free mobile apps for iOS and Android provide access to theater shows in New York City, London, the San Francisco Phone number: Send me the app By providing your phone number, you agree to receive a one-time automated text message with a link to get the app. Experience: Reach out to TodayTix directly to explain the issue and request assistance. 2 stars: 'I bought two tickets. I'm a first-time TodayTix customer who recently had trouble placing an order and Customer Service Rep Michael was patient and helpful with repeated suggestions to help me troubleshoot the issue. In the news TodayTix Hired Influencer Eli Rallo to Promote Its Service, and Was Hands Off for Good Reason Eli Rallo's passion for the performing arts caught the eye of Briana Severson of the ticketing platform TodayTix Group, first as a fan and then as a marketer. This review is based solely on my customer service experience with them. You can use the Lottery & Rush filter to find out which shows offer Rush. We would like to show you a description here but the site won’t allow us. BBB helps resolve disputes with the services or products a business provides. Save up to 20% with these current TodayTix coupons for September 2025. When I tried to rescind the purchase, there was absolutely no mechanism to do that. Date of experience: July 22, 2024 Professional and helpful customer Professional and helpful customer service that assisted me in getting out of a spot. 64 Wooster Street New York, NY 10012 Telephone Number: +1 (855) 464-9778 Email Address: support@todaytix. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 3,153 customers have already said. I highly recommend booking tickets via another agency or directly with the venue. Appalling customer service Appalling customer service - tried 3 times to get in touch and just got stuck with the chat bot saying someone would get back to me and they never have. I waited 40 minutes for someone to chat with me before I gave up and chose to reply to an email they previously sent me about my situation. Could you please describe the specific problem you're experiencing with your computer? Customer: its not a computer problem. They clearly get a lot of complaints like this and read off a manual (email and phone call, the reply was verbatim the same). Although i have been a customer for many years, I am concerned about continuing to use TodayTix due to lack of customer service. This is a shame as I have used TodayTix for years but after this level of unprofessionalism I will go elsewhere. About TodayTix Group:TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. 61 reviews for TodayTix, 3. Customers consistently praise the company's customer service, highlighting the swift, professional, and helpful assistance they received. com How to Redeem a Coupon Code at TodayTix Because of the unique set-up of TodayTix, not all purchases require a code. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 3,286 customers have already said. I have questions about buying tickets from Ticketmaster. It’s really appreciated. TodayTix reviews and Todaytix. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of If you’re looking for more information on TodayTix Group, our services, or how you can partner with us, use the contact form to send us a message. Find show times, venue information, and more. Check 140 Reviews on Todaytix given by customers . Date of experience:29 September 2024 Reply from TodayTix 29 Oct 2024 Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,266 customers have already said. Date of experience: 07 August 2024 LP Luke Parter 1 review GB 7 Aug 2024 Brilliant customer service on more than Brilliant customer service on more than one occasion. I’ve been a loyal TodayTix customer for years, but after multiple bad experiences, I can no longer recommend this service to anyone. Marika, thank you for being empathetic and proactive in finding a fair solution. I didn't even have to follow up with them. Find help & support articles, chat online, or schedule a call with an agent. It will probably be cheaper too. Excellent customer service I mistakenly ordered and paid for tickets for a week earlier than I had intended. Download our app. The responses are usually sassy and unhelpful, and don't address the actual problem at hand. It's only email, so expect to wait multiple days to get an answer to any question or issue. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,250 customers have already said. Reviews, contact details for TodayTix, (855) 464-9 . TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area TodayTix Employee Directory TodayTix corporate office is located in 379 W Broadway, New York City, New York, 10012, United States and has 63 employees. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 2,896 customers have already said. A follow up from them via email resulted in an exchange voucher, and I Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,202 customers have already said. Terrible customer service. I would certainly use TodayTix again and can highly recommend them. Date of experience: September 13, 2024 Test Customer Service: Try contacting TodayTix customer service before making a purchase. No customer service, no e mail, no phone, only a robot chat box. 160K Followers, 1,743 Following, 2,558 Posts - @TodayTix on Instagram: "Getting you off your apps and into the theatre since 2013 🎟️: 🇺🇸🇬🇧🇦🇺" I'm a first-time TodayTix customer who recently had trouble placing an order and Customer Service Rep Michael was patient and helpful with repeated suggestions to help me troubleshoot the issue. Explore the most exciting Goldstar is becoming TodayTix. How do I unlock Rush tickets? Once on the show page, look for the Rush section to unlock available Rush tickets. I would go through their AI support chat and wait for over 30 minutes and no one would reply. Really shocking. I hadn’t heard too much of TodayTix beforehand but now I plan on using them for their excellent customer support. TodayTix is a digital ticketing platform for theatrical and cultural events. Customer service was supportive, cooperative and understanding throughout. Date of experience: April 06, 2024 Reply from TodayTix Apr 12, 2024 Hey Gavin, Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,172 customers have already said. Many reviewers specifically mentioned individual customer service representatives by name, expressing gratitude for their prompt responses, understanding, and willingness to go the extra mile to resolve issues. Todaytix's customer support portalBuying tickets Do I have to create an account to use TodayTix? What do the seating map icons mean? See more Customer service helped me change my tickets I used the Chat feature on todaytix. 1). Why choose a BBB Accredited Business? If you do not have a TodayTix account or would like to export or delete Personal Data not linked to a TodayTix account, you can make a request directly to our privacy team at dataprivacy@todaytixgroup. Get online support for Xfinity products & services. 7 stars: 'I bought two tickets. The 'service' should be shut down!' TodayTix has 42 reviews (average rating 2. com on Sun Gabrielle Aruta Pierce Simply contact your credit card company and have them refund you the ticket There's no customer service phone number or chat service. Date of experience: 01 July 2024 John Arnold 1 review BE Customer service is dreadful Customer service is dreadful - I would give 0 stars if it was an option. Amazing customer service and why I use TodayTix to get tickets to shows. Group sales tickets How do I place an order for group tickets? How many tickets do I need to buy to get group tickets? What tickets can be purchased in a group sale? I'm a first-time TodayTix customer who recently had trouble placing an order and Customer Service Rep Michael was patient and helpful with repeated suggestions to help me troubleshoot the issue. No Monetary Compensation: TodayTix, Inc is NOT a BBB Accredited Business. TodayTix chat representative very quickly raised a customer service ticket for me and I was contacted by a representative within the hour with assistance to amending my ticket to the correct type. TodayTix may from time to time, in our sole discretion, issue customer service credits and/or vouchers, which TodayTix reserves with right to revoke with or without notice. Best TodayTix Coupon Codes & Deals TodayTix Customer Service Contact Info TodayTix, Inc. I had booked the wrong tickets and Finnian did everything possible to help and rebook for the correct show. The 'service' should be shut down!' I used to have great customer service experiences with them when I could actually reach them. Lost will to live. Within minutes I was transferred to a customer service representative who was helpful, efficient and understanding. The chat now feature was AI as well. TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London, the San Francisco Bay Area, Los Angeles Customer: Second Opinion] I need to chat with a live representative. Extremely attentive to your issues and they get back to you in great time. In terms of their pricing, it seems okay. Win exclusive lottery or rush tickets. Find related and similar companies as well as employees by title and much more. com. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,543 customers have already said. Date of experience: October 15, 2023 Julie Pisano 2 reviews US Oct 15, 2023 Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,099 customers have already said. To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process. Kudos to Jenny for her quick response and execution in refunding an order so I could rebook with a different card. I have questions about buying tickets from Telecharge. Good customer service is important for solving any problems Non-existent customer service. No tickets emailed 24 hours and just a bot wants to communicate. Definitely AVOID like the plague and buy directly with the theatre. EDIT: To reply to the reply from TodayTix: though they did reply to my email which came outside of normal hours, I did use the customer chat inside normal service hours too. TodayTix Customer Service is Top Tier I absolutely love Today tix and they're customer service Representatives. TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London, the San Francisco Bay Area, Los Angeles Phone number: Send me the app By providing your phone number, you agree to receive a one-time automated text message with a link to get the app. Posted 2:49:57 PM. Standard messaging rates may apply. The email was their follow up of our phone conversation, when that was such a thing. Excellent customer service I can only praise TodayTix, they have an excellent customer service. View TodayTix (www. First and only time I'll be using TodayTix outside of their online rush. 8 - star rating from 11 customer reviews. TodayTix responses to other users’ complaints seem auto generated so the problem is still not addressed. I also had about Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 2,962 customers have already said. TodayTix is a very popular event ticketing store which competes against other event ticketing stores like SeatGeek, Vivid Seats and Ticketmaster. I was trying to purchase some tickets with them towards the end of December, knowing that my gold status would expire at the end of the month. Thank you: looking forward to more bookings with you. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,294 customers have already said. You'll be on the front lines of support, delivering timely, human, and brand-aligned assistance across chat, phone, and email, while playing a vital role in improving EDIT: To reply to the reply from TodayTix: though they did reply to my email which came outside of normal hours, I did use the customer chat inside normal service hours too. We hope it offers you some peace of mind when making a purchase with us. I was connected with a customer service agent named Alex. com customer ratings for September 2025. The customer service is incredible, they look after you and are always so helpful and polite. As soon as I realized my mistake, I contacted customer service via chat immediately. Marika was super helpful and kind, couldn't of been easier to use the chat service. The interaction was fast, professional and easy to do. I had to cancel a ticket booking with short notice due to falling ill on the day of the performance that I was due to attend. Waste of time Waste of time. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,302 customers have already said. View complaints of TodayTix, Inc filed with BBB. The most common types of complaints raised against TodayTix include Refunds and Cancelled or invalid tickets. Date of experience:08 December 2023 ET Elizabeth Taylor GB•14 reviews 8 Dec 2023 Overall good customer service In all honesty, it took a little bit of time to connect with someone directly on the customer service team but once we did it was a great experience. They followed up with me! And they helped resolve my issue. That's why, now and always, we protect our customers with our Buyer Guarantee. TodayTix to the Rescue! Had a personal emergency and wasn’t able to make it to the show. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,287 customers have already said. 2 stars: 'If there as a way to give 0 stars, I would consider it. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 5,299 customers have already said. Ensure you're logged in to your TodayTix account on the TodayTix App and navigate to the applicable show page you are looking to buy Rush tickets for. , NY, New York, 64 Wooster St address, ⌚ opening hours, ☎️ phone number. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,905 customers have already said. Read and share your ratings to make other people to make better choice. While scraping my info the platform kicked me to the wrong date. I would recommend using TodayTix. Do you agree with TodayTix's TrustScore? Voice your opinion today and hear what 4,533 customers have already said. wakbfdf caw gnpqyd qgm youiz rcc xzcwnf lgwy zsve opfgvh